Shipping & Delivery Policy

Online orders are delivered to addresses within India only. We do not currently ship online orders outside India.

Courier coverage varies between PIN codes, and a small number of remote locations may not be serviceable. If we cannot deliver to your address, we will contact you, and if no alternative can be agreed, we will cancel the order and refund the full amount you paid under our Cancellation Policy.

For bulk or trade requirements, please use our wholesale inquiry, where delivery terms are agreed in your quotation.

We ship through third party courier and logistics partners, chosen for each shipment based on the destination and the size of the parcel.

When your order is dispatched, we email you the name of the courier and, where available, a tracking number and tracking link. The same details appear on your order page.

A shipping charge of ₹80 applies to each order, and shipping is free when the value of the products in your order is ₹1,000 or more.

Any shipping charge is shown at checkout and included in your order total before you pay. We do not add a delivery charge to an order after you have paid for it.

Dispatch and delivery times depend on your location and the courier serving it. An estimate is shared with your order, and tracking details are sent as soon as the parcel is dispatched.

These are estimates, not guaranteed delivery dates. Timelines can be longer during festivals, public holidays, extreme weather, or other events outside our control.

You can check the status of your order at any time on our Track an order page, using your order number and the email address you ordered with. If you ordered while signed in, your orders are also listed under My account.

We email you when your order is confirmed, when it is dispatched, and when it is marked as delivered.

Please check your delivery address, PIN code and mobile number carefully at checkout. The courier relies on them to reach you.

If you notice a mistake, contact us as soon as possible. We can correct the address free of charge before the order is dispatched. After dispatch, we will try to have the courier update it, but this is not always possible.

If a parcel cannot be delivered because the address or phone number provided was incorrect or incomplete, we will contact you to agree the next step, such as reshipping to a corrected address.

If your order is taking longer than the estimate shared with you, please contact us with your order number. We will check with the courier and keep you informed.

Where an order is delivered late from the stated delivery schedule, you keep the rights available to you under consumer law, as described in our Return & Refund Policy.

If tracking shows no movement for an unusually long time, or your order is marked as delivered but you have not received it, please contact us promptly. We will raise the matter with the courier and investigate.

If the courier confirms that a parcel is lost, or we cannot complete delivery for reasons that are not caused by you, we will refund the full amount you paid for the order to your original payment method.

If the parcel looks badly damaged when it arrives, please photograph it before opening. If a product inside is materially damaged, report it to us within 24 hours of the recorded delivery time with photos of the product, the outer packaging and the shipping label.

Approved claims receive a full refund. See the Return & Refund Policy for the complete process.

If a product you paid for is missing from a delivered parcel, report it to us within 24 hours of the recorded delivery time, listing the missing items and including photos of the parcel and shipping label. No return is needed for missing items.

Approved claims receive a full refund under our Return & Refund Policy.

Couriers may attempt delivery more than once and may call the mobile number on the order. If delivery still fails, for example because nobody was available or the parcel was refused, the parcel is normally returned to us.

When a parcel comes back to us, we will contact you to arrange reshipment or to cancel the order with a refund of the amount you paid. Any cost of reshipping is agreed with you in advance, and you are never charged for a failed delivery caused by the courier or by us.

For any question about shipping or delivery, contact us with your order number. Related policies: Return & Refund Policy and Cancellation Policy.

Grievances are handled by our customer support team, who can be reached through the contact details below.

We acknowledge every complaint within 48 hours of receiving it and work to resolve it within one month of receiving it, in line with the Consumer Protection (E-Commerce) Rules, 2020.

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Rinkal Fragrance

Email

info@rinkalfragnance.com

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